Don't know what type of phone you have?
Shielding would like to help simplify your process of obtaining your new case.
Avoid unnecessary exchange processes.
On Apple phones.
Go to your Settings. Click on the top option that has your name. Scroll down, click on first device that says iPhone. New window will open that says Device Info. Model = YOUR DEVICE NAME.
On Android phones.
Go to your Settings or Options Menu, scroll to the bottom of the list, and check 'About phone', 'About device' or similar. The device name should be listed.
If you need additional assistance please reach out to us.